Everything you need to know before your visit.
In principle, patients do not need a referral to see a physiotherapist as physiotherapists are considered first-line practitioners.
However, some lower-tier options provided by certain medical aid funds may require a referral letter from a doctor. Please check with your medical aid fund before contacting us for an appointment.
We are open Monday to Friday, 8am to 5pm. We are closed on weekends and public holidays.
We prefer patients to book via the www.bookem.com platform or call +27 12 343 9722 during office hours.
After placing an appointment request in our Bookem Diary, you will receive a confirmation SMS as soon as we confirm it. Please click on the link in the SMS and populate the Google Form with your personal information. If you are unable to complete the form via the SMS link, you can complete the forms on-site — please allow 15 minutes before your first appointment for this administrative process.
Before your first consultation, you will receive another SMS from Bookem with directions via Google Maps.
Cancellation policy: We prioritize punctuality. Appointments can be cancelled on 012-343 9722 / 083 415 2008 / grobler.physio@gmail.com with more than 24 hours' notice. Cancellations within 3 hours of the scheduled time (without a valid excuse), or failure to attend without notice, result in a cancellation fee of R800 (Code 72117, modifier 0001). This fee is not recoverable from medical aids and remains the patient's personal responsibility.
Please ensure you bring the following items:
On average, treatment sessions range from 45 to 60 minutes, depending on the individual patient's needs and the complexity of their condition.
Yes. The practice is located in a free-standing residential property in the heritage-protected area of Clydesdale, Sunnyside, Pretoria. There is ample safe parking available on-site.
Yes, our facility is fully wheelchair accessible.
Our long-legged Fox Terrier, named Liefie, provides emotional support to patients, their friends, family, and staff. We have observed positive outcomes of Animal-Assisted Therapy, including reduced pain and emotional distress, and increased overall well-being.
If you have a fear of dogs, are allergic to dogs, or have any other reason for preferring us to confine Liefie during your consultation, please let us know in advance.
An exact amount can only be given after an evaluation. Estimated fees are:
| Neuromusculoskeletal / Rehabilitation — First Session | R1 000.00 |
| Neuromusculoskeletal / Rehabilitation — Follow-up | R880.00 |
| Respiratory — First Session | R785.00 |
| Respiratory — Follow-up | R620.00 |
| Home visit (added onto therapeutic R-value) | R320.00 |
S.H. Grobler Physiotherapist Inc. does not verify medical aid benefits on behalf of patients. While claims may be submitted to medical aids as a courtesy, the patient or lawful representative remains fully liable for all fees, including shortfalls, co-payments, exclusions, or non-payments by funders.
Payment is due by card on the day of consultation, or alternatively by EFT upon receipt of the emailed statement. The practice operates on a cash-free basis. All sessions are 45–60 min. Fees vary according to the nature, duration, complexity of assessment and treatment; and applicable medical aid coding structures.
No, Susan Grobler Physiotherapist does not claim from the Road Accident Fund (RAF) or the Compensation Fund (CF) for work-related injuries.
Yes, home visits can be arranged for patients who have extreme difficulty mobilizing or are unable to travel to the practice. Areas covered include: Arcadia, areas surrounding Union Buildings, Baileys Muckleneuk, Brooklyn, Central Pretoria, Clydesdale, Colbyn, Gezina, Groenkloof, Hatfield, Lukasrand, Lynnwood, Maroelana, Menlopark, Moot, Muckleneuk, Nieuw Muckleneuk, Rietondale, Sunnyside, Villieria, and Waterkloof.
Home visits cannot be booked online and should be arranged by contacting the team directly via WhatsApp at +27 83 415 2008.
Our team also provides off-site rehabilitation, mainly at Greentree Sub-Acute and Rehabilitation Hospital, and at rehabilitation retirement facilities in the demographic area described above.